Support

We’re here to help.

For any questions, issues, or feedback, email us at contact@resimply.app. We typically reply within 1–2 business days.

For data requests (export, deletion, GDPR rights), see the Data Requests page — most actions are faster to do directly in the app.

Common questions

How do I cancel my subscription?

Resimply subscriptions are managed through Apple. To cancel:

  1. Open your iPhone Settings
  2. Tap your name at the top → Subscriptions
  3. Tap Resimply and then Cancel Subscription

You keep Pro access until the end of the current billing period. Cancelling in advance of the renewal date prevents the next charge.

How do I restore my subscription after reinstalling?

If you reinstalled Resimply or switched to a new device, tap Restore Purchases on the paywall screen, or go to your profile → Restore Purchases. This links your existing Apple subscription to your new anonymous identity.

The extraction failed or the recipe looks wrong. What do I do?

AI extraction is not perfect. A few things to try:

  • Try extracting the same link again — transient failures happen.
  • Make sure the video is publicly accessible (not private or region-locked).
  • Edit the extracted recipe directly in the app — tap any field to correct ingredients, steps, or quantities.
  • If a specific video consistently fails or produces poor results, email us at contact@resimply.app with the video link and we will look into it.

I lost my recipes after reinstalling the app.

Resimply uses an anonymous device identity stored in your iPhone’s Keychain. If you reinstalled without a device backup, or erased your device, this identity and all associated recipes may be lost permanently. We cannot recover them as we have no way to link an anonymous identity to you.

To prevent this, periodically export your data: Profile → My Account → Export My Data.

How do I export or delete my data?

Both actions are available directly in the app under Profile → My Account. For full details on your privacy rights, see the Data Requests page.

I was charged but I have no subscription. What do I do?

Charges are processed by Apple. To request a refund, visit Apple’s Report a Problem page. If you believe your subscription was not activated correctly in the app, tap Restore Purchases in Resimply first, then contact us if the issue persists.

Does Resimply support Android?

Not yet. Resimply is iOS only for now. Android is on the roadmap.

Is my recipe data private?

Yes. Your recipes are private to your anonymous device identity and are never shared with other users. See our Privacy Policy for full details.

Contact us

Email: contact@resimply.app
Response time: 1–2 business days
Data requests: dsar.html (30-day response guarantee)